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FAQ

Frequently Asked Questions


Where are Lou & Olly products made?

We are very proud to say all our garments are both designed and made in New Zealand using the very finest of natural materials. Every Lou & Olly item has Made In New Zealand on the label.


What materials do you use to make your products?

We use nature’s wonder fibre – 100% pure merino wool to make all our products. To find out more about merino wool and its benefits please see About Merino.


How do I care for my merino product?

Always follow the care instructions which are shown on our packaging and also on the product. See washing instructions for full details.


How do you guarantee the security of my credit card information?

Yes our website is secure. All online purchases with Lou & Olly take place in a secure environment utilising the latest security technology.

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Credit card transactions are protected via SSL (Secure Sockets Layer) the adopted standard for processing secure credit card orders over the Internet. SSL allows our server to automatically establish a secure connection with your web browser. When you enter your credit card number into the order form, it is scrambled, transmitted across the Internet and then decoded when it gets to us. This encryption makes it virtually impossible for unauthorised parties to read any information that you send us.


How can I tell if my order has processed successfully?

When your order has been processed you will immediately receive an email order confirmation. You can also check your order status by logging on to your account and clicking on ‘order status’.

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